NCBA has today opened its 99th branch in Kawangware, marking a strategic move to catalyse financial inclusion and significantly deepen engagement with retail and SME customers in the area.
Since its establishment in December 2024, the branch has recorded a strong performance with over 1,106 accounts and 402 merchant tills, and a balance sheet of KES 235.7 million and growing. On average, the branch serves 130 customers daily, with a growing demand for digital banking, personal and SME loans, group lending, cash collection solutions, and merchant services.
During the branch opening, NCBA Ag. Group Director, Retail Banking, Dennis Njau commented “ At NCBA, we are committed to supporting SMEs and growing with the communities we serve aligned with our strategy of scaling up retail banking by being the primary bank for SME and retail customers.”
With liabilities of KES 163.3 million and an existing loan book of KES 72.4 million growing by day, NCBA Kawangware is financing sectors such as transport, consumer goods, retail and trade, food and hospitality, real estate, education, and faith-based institutions.
“This branch is not just a milestone, but a meaningful step in deepening our collaboration with the County Government as we work together to drive financial inclusion, support local enterprise, and empower the dreams of our people.” Njau Added.
The branch is also driving the growth of businesses, particularly in the informal sector, as proximity to a reliable financial institution encourages businesses to open accounts and take up cash management tools, such as NCBA Tills. Additionally, the Group’s focus on digitising its services has resulted in customers experiencing fast, efficient, and safe transactions.
Hon. Beatrice Elachi, MP Dagoretti North Constituency remarked ‘“By bringing financial services closer to the people, we are not just opening a branch—we are opening doors for thousands of entrepreneurs to access the tools, capital, and financial support they require to grow.”
As NCBA prepares to open its milestone 100th branch, the success in Kawangware reaffirms the power of proximity, customer-centricity, and partnerships in unlocking shared prosperity.
