Safaricom’s Fibre-to-the-Home (FTTH) customer base rose 35% to 407,080 in the year ended March 2026, as the telecom operator expands its fixed network and takes Home Internet support directly to residential communities.
Safaricom recently held a Home Internet Clinic at Avenue Park Phase 1 in Embakasi, giving residents direct access to technical teams, customer support staff and information on its Home Internet products.
The clinics are part of Safaricom’s broader customer engagement programme, allowing residents to raise connectivity concerns, receive technical assistance and learn about solutions for their homes.
“Avenue Park is about 70 per cent connected by Safaricom, and we have customers here who are fully supported by us,” said Hakim Ali of Safaricom’s Home Segments team. “These clinics are important because they bridge the gap between Safaricom and our customers.”
Ali said the company brought experts and technicians to the estate to address customer concerns directly and ensure residents had access to the support they needed.
The engagement also highlighted growing demand for more flexible home connectivity options.
“I have been using Safaricom Home Fibre for about one and a half years, and the experience has been great. I can connect several devices at home and still enjoy good speeds,” said Avenue Park resident Paul Wanyoke.
Wanyoke said he was particularly interested in Safaricom’s portable router, which he said could provide an alternative to repeatedly purchasing mobile data bundles while travelling.
Safaricom’s fixed connectivity business has expanded alongside its customer base. Homes passed by its fibre network increased 16.2% year-on-year to 807,020 in FY25/26, reflecting continued investment in network coverage.
The company has also increased Home Fibre speeds by up to 2.5 times across its plans at no additional cost, allowing customers to connect more devices and support higher-bandwidth activities including remote work, education, streaming and other digital services.
The expansion comes as Kenyan households increasingly rely on fixed internet for work, education, entertainment and everyday communication.
Safaricom said it will continue expanding its fixed connectivity network while using community-based engagements to improve customer support and help households get more value from its Home Internet services.
